Returns & Refunds Policy
Every piece is quality-inspected before it ships. If something still isn't right, our return process is simple, fast, and hassle-free — no stress, no fuss.
Received a Defective Product?
Don't worry — just follow the steps below and we'll make it right.
Contact Your Sales Manager
Reach out through our website's instant messenger or email us at support@yianclothing.com within 3 days of receiving your product.
Provide Photos or Videos
Send photos or videos that clearly show the quality defect of the product. This helps us confirm the issue quickly.
Confirmation & Refund
Once the defect is confirmed (usually within one day), a refund will be arranged to your original payment method or your Yian Clothing account balance — no need to return the defective item.
Can't provide photo or video evidence?
If you are unable to provide photos/videos, or if the evidence provided does not establish a quality defect, all items must be returned in their original condition to be eligible for a refund or exchange. Return shipping charges in this case shall be borne by you.
Returns & Cancellations
Changed your mind? Here's everything you need to know.
Cancellations
Cancellations are accepted before shipment. Orders that have already shipped cannot be cancelled.
Return Shipping
For non-quality reasons, you are responsible for both the return shipping and redelivery shipping costs.
3-Day Window
Returns and exchanges are only accepted within 3 days of receipt of the goods.
No Return Needed
Keep the item and get a refund if: the courier confirms the package is missing or damaged; or we sent the wrong item, size, or print.
Can I Return a Worn or Damaged Item?
To keep things fair for every customer, please check the condition rules below.
Items We Accept
- In the same condition as when you received them
- Undamaged and unwashed
- Tags and packaging still attached
Items We Cannot Accept
- Worn, washed, or damaged items
- Items with the label removed
- Items marked with a non-returnable symbol
- Complimentary / free gift items
How Refunds Work
Confirmation
We confirm the return or defect with you first, then process your refund within 7 business days. Thank you for your patience and understanding.
Choose Your Refund Method
You can choose to receive the refund to your Yian Clothing account or to your original payment account.
Card Processing Time
Credit or debit card refunds may take an additional 3–7 business days to appear, depending on your bank.
Please Note
Shipping and insurance charges are not refunded.
Frequently Asked Questions
Where should I send my return?
What should I include in my return package?
How does the 30-day easy return work?
How long does a refund take?
Can I get a refund without returning the item?
Start a Return or Refund Request
Fill in the details below and our team will get back to you within one business day.
Still Have Questions?
Our customer care team is happy to help with returns, exchanges, and refunds.
Email support@yianclothing.com