You'll receive an order confirmation email shortly after checkout. An order is only confirmed once this email arrives — adding items to your cart does not reserve them. Can't find the email? Check spam/junk folders or contact us with your details.

Cancellations and address changes are accepted before shipment only. Once an order has shipped, it cannot be cancelled — but you may still be eligible for a return. Contact us as soon as possible with your order number.

We accept the payment methods shown at checkout, including major credit and debit cards and other region-specific options. Payment is charged when your order is confirmed.

A temporary authorization hold may appear if you retried a failed payment — it is released automatically by your bank within a few business days. If a genuine duplicate charge remains after 7 days, email us a screenshot of both charges and we'll resolve it immediately.

We regularly run promotions — subscribe to our newsletter on the About page for early access. For bulk and wholesale pricing, see the Wholesale section below or email support@yianclothing.com.

We ship via DHL Express (3–10 days), FedEx Express (4–16 days) and economy special lines (12–20 days) for small parcels. Typical times: USA 3–6 days, Europe 5–8 days by express. Add 1–3 business days of order processing. Full details: Shipping Policy.

Use the rate calculator on our Shipping Policy page — select your carrier, destination and weight for an instant reference fee. Final quotes (including any fuel or remote-area surcharges) are confirmed before shipment.

Tracking information is emailed to you as soon as the parcel is handed to the carrier. Use the tracking number on the carrier's official website (DHL or FedEx). No tracking updates for several days? It's usually customs processing — contact us if it exceeds 7 days.

We ship to 200+ destinations worldwide. If your country appears in the shipping calculator's destination list, we ship there. Remote-area addresses may carry an additional surcharge.

International shipments may be subject to import duties and taxes charged by the destination country. These are the recipient's responsibility unless otherwise agreed in writing.

If the courier confirms the package is missing or damaged in transit, you'll receive a refund without returning anything. Contact us with your order number and photos of the damaged parcel/box.

Contact us within 3 days of receipt via the return form on our Returns page, with clear photos or videos of the defect. Once confirmed (usually within one day), a refund is arranged — no need to return the item.

Quality issues: report within 3 days of receipt. Standard returns and exchanges (non-quality reasons): within 3 days of receipt, with return and redelivery shipping at your cost. Our easy 30-day return process is also available — start it via the Returns & Refunds Policy page.

Unfortunately not. Items must be unworn, unwashed, undamaged, with tags and packaging attached. We also cannot accept items marked non-returnable or complimentary gifts.

Refunds are processed within 7 business days of confirmation, to your original payment method or store account balance. Credit/debit card refunds may take an additional 3–7 business days depending on your bank. Shipping and insurance charges are not refunded.

Never ship to the sender's address on the package — that is not our return address. Contact us first; we'll provide the designated return address for your region. Packages sent to the wrong address may not be processed.

Yes — exchanges are accepted within 3 days of receipt for non-quality reasons, with redelivery shipping at your cost, subject to stock availability. If we sent the wrong item or size, the exchange is free and no return is needed.

Each product page includes a size chart with garment measurements. Between sizes? Our naked-feel knit has four-way stretch — most customers size down for compression or stay true for comfort. Unsure? Message us on WhatsApp with your measurements and we'll advise.

Our signature naked-feel knit is 78% polyamide, 22% elastane — breathable, absorbent and buttery soft, with squat-proof opacity. Exact composition is listed on every product page and on the garment's care label.

Machine wash cold with like colors, no fabric softener, do not bleach, tumble dry low or lay flat. Wash inside-out to protect the surface. Following the care label preserves stretch recovery and color for season after season.

We photograph products in neutral lighting, but screen settings, lighting and fabric dye lots can cause slight color differences. Please refer to the product description for the official color name.

No — every batch is tested for opacity under tension and light before shipping (squat-proof standard). If you ever receive an item that fails this, it's a quality defect: report it within 3 days with a photo for a no-return refund.

No — you can check out as a guest. Creating an account lets you track orders faster, save your details and check your store balance (refunds can be issued to your Yian Clothing account).

Your data is used to process orders, provide customer support and — with your consent — send marketing emails. We never sell your personal information. See our Privacy Policy for full details.

Every marketing email contains an unsubscribe link at the bottom — one click and you're removed. You can also email us and we'll remove you manually.

Check your spam/junk folder and allow a few minutes for delivery. If it still hasn't arrived, contact us and we'll verify your subscription on our end.

Yes — we manufacture under one roof in Hangzhou and support bulk orders, OEM/ODM and private label. Email support@yianclothing.com with your quantities and styles for a tailored quote.

Beyond express couriers, we arrange air and sea freight for bulk shipments, with DDP options to major markets. We'll quote freight based on volume, weight and destination before you commit.

Yes — custom fabric blends (including brushed and seamless knits), dye colors, hang tags and woven labels are all possible for bulk orders. Send us your tech pack or reference samples to get started.

Every bulk batch passes the same QC as our retail line: stretch recovery, opacity, colorfastness and stitching inspections. Third-party inspection services (e.g. SGS) can also be arranged at your request.